Last updated: 12 September 2025
Current status
At this time, tikenverse does not sell products or services directly on this website. This page is provided for transparency and will apply if/when we introduce paid offerings (for tikenverse, digital guides or printed materials).
Digital products (future)
- Cooling‑off period: If you purchase a downloadable digital product, you may cancel within 14 days of purchase unless you have started the download or streaming. Once download begins, you acknowledge your right to cancel is lost under UK consumer law.
- Non‑functional files: If a file is corrupted or inaccessible, contact us within 14 days for a replacement or refund after verification.
Physical goods (future)
- Returns window: 14 days from delivery to request a return in unused, resellable condition with original packaging.
- Defects or wrong item: We will repair, replace, or refund according to the UK Consumer Rights Act 2015.
- Return shipping: We will provide instructions. For change‑of‑mind returns, you may be responsible for return postage.
Donations and tips
If we accept voluntary donations or tips, these are generally non‑refundable. If you believe a charge was made in error (for tikenverse, duplicate payment), contact us and we will review promptly.
Third‑party marketplaces
If you purchase our materials via a third‑party platform (such as an app store, marketplace, or retailer), their terms and refund processes apply. Please contact the platform directly.
How to request a refund
- Email [email protected] with your order number, purchase email, and reason for the request.
- We will acknowledge within 5 business days and, where approved, issue a refund to the original payment method within 5–10 business days (timing may vary by bank).
- Where applicable, we may offer an exchange or replacement as an alternative to a refund.
Chargebacks
If you are considering a chargeback, please contact us first so we can investigate and resolve the issue efficiently.
Changes to this policy
We may update this policy to reflect new products or legal requirements. The latest version will always appear on this page.
Contact
tikenverse, 23 Jones Divide South, Cameronville B37 7RA, UK. Company No.: 01628136. Phone: +44 3160 263853. Email: [email protected].